We undertake to ensure that the collection and processing of your data on the anju-beaute.com website complies with the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés).
This Policy informs you about the way in which Anju Beauté, its sub-contractors and its possible partners process your personal data.
This Policy applies in particular to customers and users of Anju Beauté's offers and services.
It may be supplemented by specific information brought to the user's attention in relation to a particular offer or service.
Form and Teleservice
Each form or Teleservice limits the collection of personal data to what is strictly necessary (data minimisation) and indicates in particular:
- the purposes for which the data is collected;
- whether this data is obligatory or optional for the management of your request;
- who will be able to access it (in principle only Anju Beauté, unless it is specified on the form that it will be passed on to a third party for the purposes of managing your request);
- your rights in terms of personal data protection and how to exercise them with the CNIL.
The personal data collected within the framework of the services offered on anju-beaute.com are processed according to secure protocols and enable Anju Beauté to manage the requests received in its computer applications.
WHAT ARE YOUR RIGHTS ?
Each individual has the right to access, rectify and delete data concerning him or her. They may request that their data be ported. You also have the right to object to the data being processed or to request that it be restricted.
You may also issue instructions concerning the retention, deletion or communication of your personal data after your death.
Specific rule on telephone canvassing: all consumers can register free of charge on an opposition list known as "Bloctel" so that they are no longer canvassed by telephone by a professional with whom they have no current contractual relationship. Consumers can register on the www.bloctel.gouv.fr website or by post addressed to : Société Opposetel, Service Bloctel, 6, rue Nicolas Siret - 10 000 Troyes - France.
HOW TO EXERCISE YOUR RIGHTS
You may exercise your rights and contact the Data Protection Officer at any time at the addresses below.
For any information or to exercise your rights regarding the processing of personal data managed by Anju Beauté, you may contact its Data Protection Officer (DPO):
- by this form or by email "firstname.lastname@example.org":
- or by post accompanied by a copy of an identity document to the following address: ANJU BEAUTÉ, For the attention of the Data Protection Officer (DPO), Le Closeau, 56 800 Ploërmel
If you do not receive an adequate response, you may lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL), the supervisory authority responsible for compliance with obligations in terms of personal data in France.
Purposes of processing your personal data
Anju Beauté only processes personal data for specific, explicit and legitimate purposes. Anju Beauté does not process such data in a manner incompatible with these purposes. To this end, the purposes pursued by Anju Beauté are as follows:
Processing of contact form data
Collection, transmission and storage of data for the purpose of contacting the company
Order management and customer relations
Anju Beauté needs information about you in order to manage your orders and their follow-up (e.g. deliveries), invoices, accounting and in particular the management of customer accounts, customer relations such as satisfaction surveys, the management of complaints and after-sales service.
Paying for your orders and payment details
When you pay on our site, your payments are secure. Anju Beauté does not collect your payment details. All of your bank details are collected solely by our PCI-DSS certified payment service provider (Be2bill), which guarantees payment security. When you pay for an order, the card used for payment is kept for the time required for the transaction and then for a period of 13 months from the date of payment in order to guarantee proof of the transaction and to combat payment card fraud.
Customer knowledge and website audience statistics
Anju Beauté may use data to better understand its customers or for statistical purposes to analyse activity on our site and improve the services we offer. For example, we measure the number of pages viewed, the number of visits to the site, as well as the activity of visitors on the site and the frequency with which they return.
Sending messages by email
Once your account has been created and if you have not objected, you may receive information and offers from us by electronic communication (email). We measure the opening rate of our electronic mailings so that we can tailor them to your needs.
WHAT DATA IS PROCESSED?
Anju Beauté only processes data or a category of data if it is strictly necessary for the purpose for which it was collected. You can find information on these purposes above.
Anju Beauté processes the following categories of data:
- by this form or by email "email@example.com"
- Identity data: First name, last name, date of birth, ID, age, company profile
- Contact data: Email, postal address, telephone number
- Connection data: customer connection logs, order history
- Content data: transactional emails, invoices
- Location data
WHO WILL RECEIVE YOUR DATA?
The data collected is intended for the site's internal departments and its subcontractors.
Finally, the data processed may be transmitted to the competent authorities, at their request, as part of legal proceedings, as part of legal investigations and requests for information from the authorities or in order to comply with other legal obligations.
|Subcontractors||Subcontractors||outside the EU ?|
|Colissimo / Chronopost||Parcel delivery services - La Poste||No|
|OVH||Hosting of the site and email services|
|Google analytics||Statistics tools||No|
HOW IS YOUR DATA SECURED?
Anju Beauté ensures that your data is treated with the utmost security and confidentiality, including when certain operations are carried out by subcontractors. To this end, appropriate technical and organisational measures are put in place to prevent the loss, misuse, alteration and deletion of your personal data. These measures are adapted according to the level of sensitivity of the data processed and the level of risk presented by the processing or its implementation.
PERSONAL DATA OF MINORS
When creating an account, Internet users must indicate whether they are over 16 years of age. Otherwise, they will not be able to order from the Anju Beauté online site.
Data retention period
The administrative useful life (DUA) is the length of time during which archived documents, data or information must be kept and kept in a state to be consulted and used, either by those who produced them, or by archive services.
You will find below the administrative useful life (ALU) applicable to the main procedures managed by Anju Beauté. The AUL covers the period of retention in the active database and in the internal archives.
|Processing of contact form data||3 years|
|Referral to data controller||3 years|
|Deletion of customer account if inactive (no purchases)||3 years|
CHANGES TO THE DATA PROTECTION POLICY
This Personal Data Protection Policy may change from time to time.